Overview | How can BHW help?

Microsoft Dynamics CRM is a fully integrated customer relationship management solution. Comprised of a robust suite of sales, marketing, and service capabilities, it offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Its familiar, native Office Outlook integration drives user adoption, improves productivity, and powers business processes for greater overall impact. Its single code base offers an enterprise-class, software as a service platform with tools, technologies, and flexible deployment options (both on-premise and hosted) for businesses to maximize their investment and realize enhanced value.

Dynamics CRM Features

1. Interaction Management - Interact with customers using familiar Microsoft Office user experience.
2. Marketing Automation - Create, manage, and track marketing programs from end to end.
3. Sales Force Automation - Manage leads, opportunities, and accounts with tools for sales productivity and analytics.
4. Customer Service & Support - Provide complete service management functionality and manage cases, contracts, and knowledge.
5. xRM - Manage a wide variety of relationships beyond traditional CRM, such as buyers, suppliers, vendors, employees, or partners.
6. Configurable Business Processes - Customize your Microsoft Dynamics CRM implementation to fit the needs of your business, with process automation and custom entities that fit CRM to your people, not the other way around.
7. Actionable Business Intelligence - Empower everyday CRM users with easy reporting and actionable analytics.
8. Service-Oriented Architecture - Put context-rich data in the hands of people when they need it with a highly flexible service-oriented architecture.
9. 360-Degree View of the Customer - Achieve a 360-degree view of the customer so you can drive more effective customer interactions and improve customer satisfaction.

How can BHW help?

In addition to planning and deployment, BHW provides services to enhance the standard functionality provided by Dynamics CRM:

1. Business process optimization
2. Data cleansing and migration
3. Customization and development
4. Workflow
5. Reports
6. Configuration
7. Integration
8. Mobile phone and PDA setup
9. Ongoing support